Wholesale products are not to be purchased for personal or gift giving use. Your company information must be on file prior to initial purchase or your purchase will be denied.
We strongly suggest purchasing a Wholesale Sampler Pack via our retail website prior to placing your initial order. The wholesale sampler includes 5 full sized best selling products for one low price.
By placing your initial order, you agree to our Wholesale Terms and Conditions.
Shipments/deliveries
We pride our business on fresh, handmade soy products. While we try to process and ship orders within 48 hours, it may take up to 10 business days before your order is processed and shipped. Our normal shipping schedule runs from Monday through Friday. ***Please be aware of our busy season which begins September 1st and ends December 31st. During this time, production times may be increased by as much as 3 weeks so please plan your orders accordingly***
You will receive confirmation via email once your order is ready for shipment. If you have any questions regarding our current order process time please contact us via email at info@ebcandles.com
We do offer rush processing for $10.00 per order. Please make note in the comments section if you are interested in this service. This service places your order in the front of all orders and does not guarantee next day processing or shipment.
All orders will be shipped via Federal Express (FedEx) ground service, United Parcel Service (UPS) ground service or United States Postal Service (USPS) at the sole discretion of EB Candles. Hand deliveries (within a 10 mile radius) are available for $10.00 per delivery. Pick-ups are more than welcome during normal business hours. Prior arrangements must be made for pick-ups.
Damaged Items/Shortages
All cartons must be opened upon receipt. Damaged items or shortages must be reported in writing within 72 hours of product receipt. Returns must be mailed within 5 days after initial contact. All cartons and interior packaging must be kept. Failure to do so may result in voiding of your claim. Product must be returned for verification and customer is responsible for costs incurred during shipping including insurance. Replacement products will be in the same scent and color as original order. Remember that not everyone likes a particular scent. We strongly suggest purchasing a Wholesale Sampler Pack via our retail website prior to placing your initial order. The wholesale sampler includes 5 full sized best selling products for one low price of $25.99
Returns/Refunds
We will not under any circumstances issue store credits or refunds on products that are not physically damaged. Bath and body products are not returnable due to the sanitary reason of possible contamination once the product is opened. That being said, we highly recommend that you purchase a sample size of the product you are interested in so that you may be able to test out the product.
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